Help Center | Dog Training At Home

Welcome to the Dog Training At Home Help Center. Whatever you're trying to do — open an account, start a plan, manage billing, set up your dog's profile, or download a certificate — you'll find clear, step-by-step answers below. Browse the sections that match what you need.

Getting Started

Create your account and generate your dog's first personalized plan in minutes.

1Create your account

Click Sign Up in the top menu and enter your name, email, and a password.

We'll email you a 6-digit code (and a one-tap link) to verify your address.
Enter the code to activate your account — then you're signed in automatically.
You can also add a passkey later from your account settings for faster, safer sign-in.

2Take the training quiz

Our quiz asks about your dog's breed, age, energy, environment, and training goals.

Answers are used to build a plan tailored to your dog.
You can optionally add a photo — it's analyzed instantly and never stored.
Takes just a couple of minutes to complete.

3Free Preview vs. paid plans

Start free, then upgrade whenever you're ready for the full program.

Free Preview — a sample of your plan, no payment or card needed.
Premium 30-Day Plan — a one-time purchase unlocking the full plan.
Membership — ongoing access for multiple dogs and plans.

Billing & Payments

Understand your options, manage your payments, and cancel anytime.

$Choosing a plan

Compare every option on our Pricing page.

The Premium 30-Day Plan is billed once — no recurring charges.
Membership renews automatically each billing period until you cancel.
All payments are processed securely through Stripe.

⚙Manage your billing

Your purchases and subscription live in your Dashboard.

View your current plan and payment history any time.
Update or change your plan from the billing area.
Need a receipt? Each order has a branded invoice you can download.

✕Cancelling your membership

You can cancel your monthly Membership whenever you like.

Cancelling stops all future renewals — you won't be charged again.
You keep full access until the end of your current paid period.
See our Refund & Cancellation Policy for details.

Using Your Training Plan

How day-by-day training, reminders, and your AI trainer work.

▶Day-by-day training

Open your plan from the Dashboard to follow it one day at a time.

Each day has clear steps with the time and difficulty for each.
Check off steps as you finish them and mark the whole day complete.
A progress bar tracks how far you've come through the program.
Leave a quick note on how each day went to keep a training journal.

✉Daily email reminders

Paid plan members get a friendly nudge so training stays on track.

We email you once a day with that day's step while your plan is in progress.
Reminders go to the email address on your account.
They stop automatically when your plan is finished.

?Missed a day?

No problem — there's no penalty for falling behind.

Your plan waits for you; nothing is lost if you skip a day.
Just pick up where you left off whenever you're ready.
Training works best at a pace that's comfortable for you and your dog.

✎Your AI trainer chat

Paid plans include a built-in AI trainer that knows your dog's plan.

Ask questions about any step and get tailored guidance.
It's grounded in your dog's breed, goals, and current plan.
For aggression, injury, or distress, it will point you to a vet or professional.

Dog Profiles

Create a profile for your dog and, if you like, share it with the community.

+Create a dog profile

Add your dog from the Dashboard to personalize training.

Add a name, breed, age, size, personality, and a photo.
The more detail you add, the more tailored your guidance becomes.

✎Edit & manage your dog

Keep your dog's details current as they grow and learn.

Update the profile, photos, and training goals any time.
Track skills learned and milestones as you progress.

👀Make your profile public

Choose to show your dog in our public Dog Profiles directory.

Toggle visibility on or off whenever you want — it's entirely optional.
Public profiles get a shareable link you can send to friends and family.

▢Photo timeline

Build a visual story of your dog's training journey.

Add photos over time to a dated timeline on the profile.
A great way to look back and see how far your dog has come.

Certificates

Celebrate finishing a program with a verifiable completion certificate.

★Earn a completion certificate

Finish a paid training program to unlock your dog's certificate.

Find it in your Dashboard once the plan is complete.
Download it to save, print, or share your achievement.

✓Verify a certificate

Every certificate can be checked for authenticity.

Each one carries a unique code and QR link.
Anyone can confirm it on our Certificate Verification page.

Verified Badge & Featured Dogs

Optional ways to stand out in our public Dog Profiles directory.

✓Get a Verified badge

Add a trust badge to your public dog profile.

Available for dogs with at least one paid training plan.
Shows a Verified mark on your dog's public profile and card.
You can manage or cancel it any time from your Dashboard.

★Get Featured in the directory

Give your dog a spotlight spot on our Dog Profiles page.

A limited number of featured slots are available.
Featured spots are first-come, first-served.
Request a spot from your dog's profile in the Dashboard.

Still need help?

Can't find what you're looking for? Our team is here for you. Reach out and we'll usually reply within 1–2 business days.